{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Building a Customer Service Culture: The Seven ServiceElements of Customer Success (PB)","author_name":"Mario Martinez, Bob Hobbi","thumbnail_url":"https://www.ebooknetworking.net/books/159/311/big1593119356.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1593119356.html\">Building a Customer Service Culture: The Seven ServiceElements of Customer Success (PB)</a>","width":400,"height":300}