{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Customer Service: Utility Style","author_name":"Penni McLean-Conner","thumbnail_url":"https://www.ebooknetworking.net/books/159/370/big1593700539.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1593700539.html\">Customer Service: Utility Style</a>","width":400,"height":300}