{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Satisfied Customers Seldom Sue: A Guide to Exceptional Customer Service in Long-Term Care","author_name":"HCPro, Carol Marshall MA","thumbnail_url":"https://www.ebooknetworking.net/books/160/146/big1601466293.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1601466293.html\">Satisfied Customers Seldom Sue: A Guide to Exceptional Customer Service in Long-Term Care</a>","width":400,"height":300}