{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Effective Customer Relationship Management: How Emotion Drives Sustainable Success","author_name":"Amy Carson Sauers","thumbnail_url":"https://www.ebooknetworking.net/books/160/497/big1604975148.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1604975148.html\">Effective Customer Relationship Management: How Emotion Drives Sustainable Success</a>","width":400,"height":300}