{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Customer Knowledge Management: People, Processes, and Technology","author_name":"Minwir Al-Shammari","thumbnail_url":"https://www.ebooknetworking.net/books/160/566/big1605662585.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1605662585.html\">Customer Knowledge Management: People, Processes, and Technology</a>","width":400,"height":300}