{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Empathy In Action: How to Deliver Great Customer Experiences at Scale","author_name":"Bates, Tony","thumbnail_url":"https://www.ebooknetworking.net/books/164/687/big1646870433.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1646870433.html\">Empathy In Action: How to Deliver Great Customer Experiences at Scale</a>","width":400,"height":300}