{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Service Level Agreement Best Practices - Templates, Documents and Examples of SLA's in the Public Domain PLUS access to content.theartofservice.com for downloading.","author_name":"Alana Scheikowski","thumbnail_url":"https://www.ebooknetworking.net/books/174/244/big1742443060.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1742443060.html\">Service Level Agreement Best Practices - Templates, Documents and Examples of SLA&#039;s in the Public Domain PLUS access to content.theartofservice.com for downloading.</a>","width":400,"height":300}