{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The ITSM Experience: Real Life Remarkable ITSM Experiences - 2010 Edition","author_name":"Ivanka Menken","thumbnail_url":"https://www.ebooknetworking.net/books/174/244/big1742444741.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1742444741.html\">The ITSM Experience: Real Life Remarkable ITSM Experiences - 2010 Edition</a>","width":400,"height":300}