{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Service Offerings and Agreements: A Guide for ITIL Exam Candidates - Second Edition","author_name":"Richard Griffiths","thumbnail_url":"https://www.ebooknetworking.net/books/178/017/big1780171927.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1780171927.html\">Service Offerings and Agreements: A Guide for ITIL Exam Candidates - Second Edition</a>","width":400,"height":300}