{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Implementing Service Quality based on ISO/IEC 20000, 2nd Edition","author_name":"Michael Kunas","thumbnail_url":"https://www.ebooknetworking.net/books/184/928/big1849284024.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1849284024.html\">Implementing Service Quality based on ISO/IEC 20000, 2nd Edition</a>","width":400,"height":300}