{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong","author_name":"Janelle Barlow, Claus Moller","thumbnail_url":"https://www.ebooknetworking.net/books/188/105/big1881052818.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1881052818.html\">A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong</a>","width":400,"height":300}