{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Improving Service Quality: Achieving High Performance in the Public and Private Sectors","author_name":"Michael Milakovich","thumbnail_url":"https://www.ebooknetworking.net/books/188/401/big188401545X.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-188401545X.html\">Improving Service Quality: Achieving High Performance in the Public and Private Sectors</a>","width":400,"height":300}