{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Designing Effective Call Centers","author_name":"James C. Abbott","thumbnail_url":"https://www.ebooknetworking.net/books/188/735/big1887355103.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1887355103.html\">Designing Effective Call Centers</a>","width":400,"height":300}