{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The Executive Guide to Six Sigma Call Centers","author_name":"Mr James C Abbott","thumbnail_url":"https://www.ebooknetworking.net/books/188/735/big1887355111.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1887355111.html\">The Executive Guide to Six Sigma Call Centers</a>","width":400,"height":300}