{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The Customer Satisfaction Audit","author_name":"Abram I Bluestein, Michael Moriarty, Ronald J Sanderson","thumbnail_url":"https://www.ebooknetworking.net/books/190/243/big190243398X.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-190243398X.html\">The Customer Satisfaction Audit</a>","width":400,"height":300}