{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Customer Service Pocketbook (Management Pocketbook Series)","author_name":"Tony Newby, Sean McManus","thumbnail_url":"https://www.ebooknetworking.net/books/190/377/big1903776007.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1903776007.html\">Customer Service Pocketbook (Management Pocketbook Series)</a>","width":400,"height":300}