{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Managing Customer Service (Management Pocketbooks)","author_name":"Andy Cross","thumbnail_url":"https://www.ebooknetworking.net/books/190/377/big1903776929.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1903776929.html\">Managing Customer Service (Management Pocketbooks)</a>","width":400,"height":300}