{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Bare Knuckle Customer Service: how to deliver a knockout customer experience and hammer the competition","author_name":"Simon Hazeldine, Chris J Norton","thumbnail_url":"https://www.ebooknetworking.net/books/190/543/big1905430353.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1905430353.html\">Bare Knuckle Customer Service: how to deliver a knockout customer experience and hammer the competition</a>","width":400,"height":300}