{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Customer Service Pocketbook: Customer Service Pocketbook: 3rd Edition","author_name":"Sean McManus","thumbnail_url":"https://www.ebooknetworking.net/books/190/661/big190661055X.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-190661055X.html\">Customer Service Pocketbook: Customer Service Pocketbook: 3rd Edition</a>","width":400,"height":300}