{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Call Center Agent Turnover and Retention: The Best of Call Center Management Review, Second Edition","author_name":"Brad Cleveland, Susan Hash","thumbnail_url":"https://www.ebooknetworking.net/books/193/255/big1932558047.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1932558047.html\">Call Center Agent Turnover and Retention: The Best of Call Center Management Review, Second Edition</a>","width":400,"height":300}