{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"A Career for the 21st Century (Call Center Agent Handbook) (Call Center Agent Handbook)","author_name":"Cliff Hurst","thumbnail_url":"https://www.ebooknetworking.net/books/193/255/big1932558071.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1932558071.html\">A Career for the 21st Century (Call Center Agent Handbook) (Call Center Agent Handbook)</a>","width":400,"height":300}