{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The Voice of Your Company: Conversational Skills for Customer Service Reps","author_name":"Clifford Hurst","thumbnail_url":"https://www.ebooknetworking.net/books/193/255/big193255808X.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-193255808X.html\">The Voice of Your Company: Conversational Skills for Customer Service Reps</a>","width":400,"height":300}