{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Customer Service Excellence: How to Deliver Value to Today's Busy Customer","author_name":"Kate Zabriskie","thumbnail_url":"https://www.ebooknetworking.net/books/193/542/big1935425102.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1935425102.html\">Customer Service Excellence: How to Deliver Value to Today&#039;s Busy Customer</a>","width":400,"height":300}