{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The Customer Connection: Twenty Essential Communication Skills for Giving Better Service","author_name":"Kate Zabriskie","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1935425110.html\">The Customer Connection: Twenty Essential Communication Skills for Giving Better Service</a>","width":400,"height":300}