{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Terrific Five Star Customer Service: Learning about Excellent Service from Special People","author_name":"Stan Toler, Keith Hawk","thumbnail_url":"https://www.ebooknetworking.net/books/193/760/big1937602753.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1937602753.html\">Terrific Five Star Customer Service: Learning about Excellent Service from Special People</a>","width":400,"height":300}