{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Client Encounters of the Technical Kind: How to win, support and challenge customers ... methodically, with ICON9's tools & best practices for field engineers","author_name":"Andrew K Betts","thumbnail_url":"https://www.ebooknetworking.net/books/274/668/big2746681943.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-2746681943.html\">Client Encounters of the Technical Kind: How to win, support and challenge customers ... methodically, with ICON9&#039;s tools &amp; best practices for field engineers</a>","width":400,"height":300}