{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Callcenter-Controlling: Konzepte, Modifikationen Und Handlungsempfehlungen (German Edition)","author_name":"Wolfgang Becker, Jens Christian Ammermann, Patrick Ulrich, Julia Marr","thumbnail_url":"https://www.ebooknetworking.net/books/317/021/big3170212192.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-3170212192.html\">Callcenter-Controlling: Konzepte, Modifikationen Und Handlungsempfehlungen (German Edition)</a>","width":400,"height":300}