{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Call Center Management. Ein Leitfaden zum effizienten Kundendialog.","author_name":"Eckart Menzler-Trott, Markus Hahnel, Andreas Lemke, Barbara Goldstein","thumbnail_url":"https://www.ebooknetworking.net/books/340/643/big340643262X.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-340643262X.html\">Call Center Management. Ein Leitfaden zum effizienten Kundendialog.</a>","width":400,"height":300}