{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Call Center Management.","author_name":"Brad Cleveland, Julia Mayben, Günter Greff","thumbnail_url":"https://www.ebooknetworking.net/books/340/919/big340919570X.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-340919570X.html\">Call Center Management.</a>","width":400,"height":300}