{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The Quality of Service Delivery and Customer Satisfaction: The practice and Case of Banking Industry","author_name":"Habtamu Mekonnen Awoke","thumbnail_url":"https://www.ebooknetworking.net/books/363/928/big3639280806.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-3639280806.html\">The Quality of Service Delivery and Customer Satisfaction: The practice and Case of Banking Industry</a>","width":400,"height":300}