{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Intercultural differences of customer emotions in service encounters","author_name":"Pirmin Seßler","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-3640424735.html\">Intercultural differences of customer emotions in service encounters</a>","width":400,"height":300}