{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Kundenzufriedenheit: Wie Kundentreue im Dienstleistungsbereich die Rentabilität steigert (German Edition)","author_name":"Alberto Q. Quartapelle, Georg Larsen","thumbnail_url":"https://www.ebooknetworking.net/books/364/264/big3642648339.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-3642648339.html\">Kundenzufriedenheit: Wie Kundentreue im Dienstleistungsbereich die Rentabilität steigert (German Edition)</a>","width":400,"height":300}