{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Services Management: Conceptualizing and Measuring Customer Perceived Service Quality","author_name":"Tim Ebner","thumbnail_url":"https://www.ebooknetworking.net/books/365/637/big3656372365.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-3656372365.html\">Services Management: Conceptualizing and Measuring Customer Perceived Service Quality</a>","width":400,"height":300}