{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Challenging in Delivering Quality Services: Balancing Customer Expectations and Perceptions in Airline Industry","author_name":"Calvin Monroe","thumbnail_url":"https://www.ebooknetworking.net/books/365/660/big3656605335.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-3656605335.html\">Challenging in Delivering Quality Services: Balancing Customer Expectations and Perceptions in Airline Industry</a>","width":400,"height":300}