{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Criteria and Measures of Customer satisfactions: SERVPREF, SERVQUAL, Customer Satisfaction, Service Quality, Total Quality Management, Kano's Model","author_name":"Hadi Behzion, Mostafa Baghishani","thumbnail_url":"https://www.ebooknetworking.net/books/365/951/big3659517569.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-3659517569.html\">Criteria and Measures of Customer satisfactions: SERVPREF, SERVQUAL, Customer Satisfaction, Service Quality, Total Quality Management, Kano&#039;s Model</a>","width":400,"height":300}