{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Gestaltung kundenorientierter Dienstleistungsprozesse (German Edition)","author_name":"Peter Schreiner","thumbnail_url":"https://www.ebooknetworking.net/books/382/448/big3824483343.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-3824483343.html\">Gestaltung kundenorientierter Dienstleistungsprozesse (German Edition)</a>","width":400,"height":300}