{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Internet Self-Service in Kundenbeziehungen: Gestaltungselemente, Prozessarchitektur und Fallstudien aus der Finanzdienstleistungsbranche (German Edition)","author_name":"Harald Salomann","thumbnail_url":"https://www.ebooknetworking.net/books/383/490/big383490841X.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-383490841X.html\">Internet Self-Service in Kundenbeziehungen: Gestaltungselemente, Prozessarchitektur und Fallstudien aus der Finanzdienstleistungsbranche (German Edition)</a>","width":400,"height":300}