{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Strategische Planung im Beschwerdemanagement (Fokus Dienstleistungsmarketing) (German Edition)","author_name":"Martin Mende","thumbnail_url":"https://www.ebooknetworking.net/books/383/500/big3835005642.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-3835005642.html\">Strategische Planung im Beschwerdemanagement (Fokus Dienstleistungsmarketing) (German Edition)</a>","width":400,"height":300}