{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Measuring Customer Satisfaction And Loyalty","author_name":"Bob E. Hayes","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-8122427995.html\">Measuring Customer Satisfaction And Loyalty</a>","width":400,"height":300}