{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Customer Satisfaction Delight: The Success Mantra of the 21st Century","author_name":"B.N. Dastoor","thumbnail_url":"https://www.ebooknetworking.net/books/817/446/big8174466339.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-8174466339.html\">Customer Satisfaction Delight: The Success Mantra of the 21st Century</a>","width":400,"height":300}