{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Delighting Customers: How to build a customer-driven organization","author_name":"P. Donovan, T. Samler","thumbnail_url":"https://www.ebooknetworking.net/books/940/104/big9401045283.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-9401045283.html\">Delighting Customers: How to build a customer-driven organization</a>","width":400,"height":300}