{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"UP! Your Service New Insights: True Stories of Winners and Losers in the Quest for Superior Service (UP! Your Service)","author_name":"Ron Kaufman","thumbnail_url":"https://www.ebooknetworking.net/books/981/045/big9810459394.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-9810459394.html\">UP! Your Service New Insights: True Stories of Winners and Losers in the Quest for Superior Service (UP! Your Service)</a>","width":400,"height":300}