{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Customer-Satisfaction Measurements: An Answer to Yesterday's Problem? (Guest Column)","author_name":"Mark Hochman","thumbnail_url":"https://www.ebooknetworking.net/books/B00/005/bigB00005RI07.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B00005RI07.html\">Customer-Satisfaction Measurements: An Answer to Yesterday&#039;s Problem? (Guest Column)</a>","width":400,"height":300}