{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Broadband Customer Care: Assessing ISP Success with Self-Help and Automated Systems","author_name":"Melissa Stock, David Daniels, Michael Gartenberg, Joe Laszlo","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B0006IOMBY.html\">Broadband Customer Care: Assessing ISP Success with Self-Help and Automated Systems</a>","width":400,"height":300}