{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"From complaining Carl to negative Nelli: Managing prickly personalities","author_name":"Marceline Bunzey","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B0006RRHTE.html\">From complaining Carl to negative Nelli: Managing prickly personalities</a>","width":400,"height":300}