{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Communication and control processes in the delivery of service quality (Report)","author_name":"Valarie A Zeithaml","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B000715KCA.html\">Communication and control processes in the delivery of service quality (Report)</a>","width":400,"height":300}