{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Optimizing customer experiences: bridging front-office contact centers and back-office departments.(Call Center/CRM Management Scope): An article from: Customer Interaction Solutions","author_name":"Oscar Alban","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B00082PT0Q.html\">Optimizing customer experiences: bridging front-office contact centers and back-office departments.(Call Center/CRM Management Scope): An article from: Customer Interaction Solutions</a>","width":400,"height":300}