{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Educate your agents and reduce turnover: can e-learning help? There's growing consensus that training is effective in reducing turnover, even in the ... article from: Customer Interaction Solutions","author_name":"Todd Beck","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B00082PT24.html\">Educate your agents and reduce turnover: can e-learning help? There&#039;s growing consensus that training is effective in reducing turnover, even in the ... article from: Customer Interaction Solutions</a>","width":400,"height":300}