{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"A journey to the truth: achieving 'top box' customer satisfaction at Enterprise.(enterprise service quality index): An article from: Executive Speeches","author_name":"Andrew C. Taylor","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B00084BW4Q.html\">A journey to the truth: achieving &#039;top box&#039; customer satisfaction at Enterprise.(enterprise service quality index): An article from: Executive Speeches</a>","width":400,"height":300}