{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The real costs of turnover: lessons from a call center.: An article from: Human Resource Planning","author_name":"Steve Hillmer, Barbara Hillmer, Gale McRoberts","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B00084C6VE.html\">The real costs of turnover: lessons from a call center.: An article from: Human Resource Planning</a>","width":400,"height":300}